As it turns out, the reason why you are facing the problem in question here can vary. This is because there are different factors that can contribute to the issue and ultimately trigger the problem. One of the reasons can be your WiFi adapter which can sometimes bug out due to which you are not able to connect to the internet even though you are connected to your WiFi network. It would have been easier if the problem was only caused because of that, however, unfortunately, there are causes as well that can trigger the issue. In some scenarios, the internet keeps disconnecting and then ultimately leads to the mentioned issue. Therefore, before we show you how to resolve the said problem, let us first look into more detail why the problem is being caused in order to isolate the source of the issue. With that said, let us dive into it. Now that we have gone through the possible causes of the problem in question, let us get started with the different solutions that you can implement to get rid of the problem and get your internet back up and running. So, without further ado, let us get started.
Restart WiFi Adapter
As it turns out, the first thing that you should do when you encounter the problem mentioned is to restart your WiFi adapter. What actually happens is that your WiFi adapter can stop working properly sometimes due to whatever reason and requires a simple restart. Therefore, you should first restart your WiFi adapter to make sure that it is not bugged out. This is rather easy to do, just follow the instructions given down below to do this:
Disable Third-Party Antivirus
As we have mentioned above, one of the reasons why you might be facing this issue could be due to the third-party antivirus software that you have installed on your system. If you do not use a third-party antivirus, then you should skip this and move onto the next solution down below. Antivirus software are often good and handy as they keep your computer clean from malware. However, more often than not, they can also cause various issues on your system due to several false positives. This could very well be such a case due to which you are not able to connect to the internet. In such a scenario, you will have to disable your third-party antivirus software and then see if the problem still persists. In case the internet works after disabling your antivirus, we would recommend looking for a different alternative.
Reset Network Settings
In some cases, the problem could also be related to the network settings of your Windows operating system. In such a scenario, you will simply have to reset your network settings to resolve the problem. Resetting network settings means you will lose your previous WiFi settings along with much more such as your bluetooth connections. Once you do this, you will have to reconnect to your WiFi network by providing the password. To do this, follow the instructions given down below:
Reset Xfinity Modem or Gateway
Apart from the network settings on your computer, sometimes the issue can also be isolated to your Xfinity modem settings. In addition to this, the cache stored on the modem can also cause some issues when it is corrupted. In such a scenario, you will have to reset the modem which will get rid of the cache and your settings. Do note that when you do this, you will need to set up everything again so make sure you have all the information required. To reset your modem, follow the instructions down below:
Change your Modem
Finally, if none of the above solutions have worked out for you, it is very likely that the problem is with your Xfinity modem or gateway. This can happen sometimes due to a faulty modem. If this scenario is applicable, you have no other option but to simply replace your modem. Once you have replaced your modem or gateway, you should be able to get the internet running without any issues. To get a replacement, simply call Xfinity via their helpline and they should be able to help you get a new modem.
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