This error message pops up when you are trying to connect to the target system on the same or a different network. The error message states “We couldn’t connect to the remote PC because the PC can’t be found. Please provide the fully-qualified name or the IP address of the remote PC, and then try again”. This can be due to your DNS settings, network discovery options or occasionally, the Windows defender firewall privacy settings.
What causes the Remote Desktop Error Code 0x104?
The cause of the error message can vary depending on different scenarios. Nonetheless, it is often due to the following reasons — With that said, you can follow the solutions given down below to fix your issue. Please make sure you follow them in the same order as provided.
Solution 1: Turn on Network Discovery
Network Discovery is an option using which you can determine whether your system can see/scan other systems on the network or not. You have to make sure this option is turned on to establish an RDP connection. Here’s how to do it:
Solution 2: Allow Port 3389 Port through Firewall
Like we mentioned earlier, the 3389 port is the default port that is used by Remote Desktop for connections. If in case, it is blocked by the Windows Firewall, you won’t be able to make a connection. Also, you must choose a strong password and username for the connection to secure yourself from malicious attackers. Here’s how to allow the port through the firewall:
Solution 3: Clear Custom DNS Servers
If you are using a custom DNS server(s) on your system, you will have to clear it before establishing a remote connection. This applies to both the host and target system. Here’s how to do it:
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